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Across 30 Google reviews (29 of which we analysed), the clearest pattern is Darren's reliability during weather emergencies — multiple customers specifically mention calling during heavy rain and getting a same-day or next-morning response, which is the hardest thing to find in roofing. From 29 reviews, the recurring detail that stands out for a hiring decision is that Darren doesn't just patch what's visible: customers report him finding additional faults on the day and either fixing them or correctly directing homeowners to the right trade.