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Across 34 Google reviews, the single most decision-relevant factor is inconsistency: earlier reviews average noticeably higher than more recent ones, and the gap isn't small — some customers describe genuine above-and-beyond service (Jason and Steph are both named for going out of their way), while others report waits stretching from weeks to months with no callbacks or explanations. That pattern appears in roughly a third of the 30 reviews we analysed, which is too frequent to dismiss as normal baseline noise.