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Across the 17 reviews we analysed from a total of 24 on Google, the standout pattern is Toby's dual capability: he can both diagnose where water is coming from and fix it, which is rarer than it sounds in the tiling trades. Most reviewers mention him by name, describe him turning up when promised, and note that he takes the time to explain what he found and why he's fixing it the way he is — particularly useful for balcony and shower leaks that have stumped other tradies.