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From 17 of 23 Google reviews analysed, the most decision-relevant detail is how consistently customers name individual crew members — Brent, Adam, Shane, Nick, and Jack on the truck; Emily handling bookings — and praise specific behaviours like furniture care, punctuality, and willingness to help with packing and disassembly, not just the lift and carry. That level of specificity in reviews tends to signal a team that shows up the same way each time, rather than a revolving door of casual labour.