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Across 36 Google reviews, the clearest signal is that Josh treats the upfront conversation — scope, method, and price — as non-negotiable before any work begins, and that pattern holds across jobs as different as a shed wiring fit-out and a full 3-phase upgrade. From the 32 reviews we analysed, Jack also earns specific mentions for treating small same-day jobs with the same professionalism as large installs, which is worth knowing if your job feels too minor to get attention elsewhere.