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Across 33 of 45 Google reviews analysed, the clearest pattern is that customers consistently come back for multiple jobs — several reviewers mention using Elvery's across two properties, or returning a third time, which is a stronger signal than a one-off positive experience. The named technicians (Olly, Dylan, Dillon, Kurt, Alex, Cody) each appear in specific contexts rather than interchangeably, which suggests a team with defined roles rather than generalists who handle whatever comes in.