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Only 7 Google reviews to go on — a small pool after roughly 15 years of trading — but 6 of the 7 we analysed are five-star, and the pattern in them is specific enough to be useful: Karl personally handles every job, responds to enquiries within hours, and completes repairs the following day in cases where other glaziers quoted multi-week lead times. That turnaround speed is the single most decision-relevant thing here.