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Across 81 Google reviews, the clearest pattern is long-term loyalty — multiple reviewers mention using Excel Power across 4, 7, and even 10 years and across multiple properties, which is a meaningful signal in a market where many solar installers come and go. From the 50 reviews we analysed, Michael's personal involvement in complex or sensitive jobs (late-night emergency callouts, returning to a site years later to fix cyclone damage) appears more than once, which is uncommon at company scale.