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Based on only 5 reviews we were able to analyse (from 82 on Google), the standout pattern is the structured handoff model — specific team members own specific stages, and multiple reviewers name individuals like Don, Damon, Thomas, and Ben without being prompted, which suggests the team roles are genuinely distinct rather than interchangeable. The 5-review sample skews positive (all five are five stars), while the full Google pool averages 4.5 stars — so some variation exists across all 82 reviews that this sample doesn't capture; worth reading a broader spread before committing.