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Across 32 of 39 Google reviews analysed, the clearest pattern is a split between the design and the delivery experience: designers like Christine, Ruby, and Alayna receive near-universal praise for listening and problem-solving, while project management quality varies enough that it's the deciding factor in whether a build goes smoothly. Roughly a quarter of the sample reviews describe installation defects, delayed completions, or slow warranty follow-through — a meaningful pattern worth discussing directly before you sign, not a fringe complaint.