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Across the 17 reviews we analysed from a total of 20 on Google, the clearest pattern is how often customers name individual team members — Nicola, Philip, Jedd, and Ann — in a positive light, which points to a small, stable crew rather than a rotating roster of contractors. The full-service model (measure, make, install) is the thing reviewers most consistently value, particularly those managing new builds who needed flexibility around delayed handover dates.