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Across 50 of 101 Google reviews analysed, the clearest signal is that individual technicians drive the experience here — customers who get Mike Swanson, Dean, Frank, or Alan tend to leave very satisfied, while the business itself (admin, scheduling, contract terms) draws more mixed feedback. The recent half of the sample averages noticeably lower than the earlier half, with a handful of 1–2★ reviews pointing to friction around subscription cancellation terms, late scheduling, and warranty clarity rather than the quality of the spray work itself.