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From 50 of Flyway's 74 Google reviews, the clearest pattern is that Matt's responsiveness at the booking stage and the crew's care with furniture — particularly on stairs and with fragile or specialist items like pianos — are what customers mention most. Owner Matt and named crew members Bruce, Henry, Ervin, and Jeff all receive specific praise across multiple reviews, which suggests the quality of individual movers matters more here than a uniformly standardised process.