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Alexis is named personally in the majority of reviews, which tells you something useful: customers feel they're dealing with the decision-maker throughout, not a salesperson handing off to a crew they've never met. Based on a small sample of 10 recent reviews — out of 11 total on Google — the clearest pattern is that Alexis brings genuine design input to jobs rather than just quoting what you ask for, particularly on new builds and sloped sites where layout decisions matter long-term.