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Based on only 5 of the 48 total Google reviews we had access to, the clearest pattern is that Shane actively assesses what a homeowner wants to achieve — not just what's easiest to quote — which is why multiple customers mention feeling relief after his initial visit. The small sample all happen to be 5-star reviews, which aligns with the overall 4.9-star average across 48 reviews, though the limited window means we can't speak to how the business performs under pressure or in edge cases.