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The clearest pattern across the 50 reviews analysed is emergency responsiveness — Connor specifically is named in multiple after-hours calls where he arrived within 15 to 40 minutes, handled storm-damaged switchboards, fire-affected switch boxes, and total power loss without upselling or unnecessary call-back delays. The business also holds Level 2 accreditation (evidenced by reviews mentioning private power pole replacement and supply-side repairs), which is a practical differentiator if you're dealing with anything beyond the meter.