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Based on only 5 of 47 total Google reviews, the clearest pattern is that the sales and installation experience — especially design conversations with Geoff and the physical install crew — consistently draws praise, while two separate reviewers flagged that back-office admin communication felt slow or disorganised relative to those other stages. That's a real pattern rather than a one-off, so it's worth being proactive: lock in key milestones in writing and don't assume the office will chase you.