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Based on only 5 of Fresh Aroma's 86 Google reviews — which puts our sample at under 6% coverage — the clearest signal is that repeat customers tend to stay: multiple reviewers describe ongoing weekly or monthly arrangements and specifically credit consistent cleaner allocation and flexibility as the reasons. The sample average of 4.2★ sits below the lifetime 4.7★, which is worth noting, though with a sample this small the gap could easily reflect the particular reviews pulled rather than any real decline in quality.