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From the 10 reviews analysed (out of 12 total on Google), the clearest pattern is responsiveness where others fall short — multiple customers specifically came to this business after being ignored or slow-quoted by other glaziers, and found Kyle's team turned up when promised and quoted fast. That said, the sample is small, and ratings have been uneven: earlier reviews average 5★ while the more recent half dips noticeably, partly driven by a single complaint about window seal work that was paid for but left water leaks unresolved, with follow-up calls going unanswered.