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From 50 of 84 Google reviews analysed, the single most consistent pattern is that customers stop shopping around after their first visit — multiple reviewers state this explicitly, and the repeat-delivery pattern (one customer mentions seven-plus orders) backs it up in behaviour, not just words. James, Regy, and Henry are each called out by name across different reviews for giving genuinely useful, unbiased advice, including steering customers toward cheaper options when available — which is the kind of thing that earns repeat business rather than a one-off sale.