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Based on only 12 Google reviews — 9 of which we analysed — the clearest signal here is that David and Carol's hands-on involvement is genuinely valued by the clients who had a smooth experience: multiple reviewers mention David by name for keeping them informed on-site and staying reachable months after completion. That said, two reviews in this small sample raise concerns about follow-through on the consultation and quoting side — missed appointments, unreturned calls, and a job declined without a phone call — which is worth factoring in given how few total reviews there are to balance it against.