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From the 50 reviews analysed — drawn from 201 total on Google — the single most consistent pattern is how often customers name individual crew members and come back for a second or third move: several reviewers explicitly say they've used Gentle Giant more than once, which is a stronger signal than a one-time five-star rating. The named crew (Geoff G, Josh, Nathan, Blake, Matt) aren't interchangeable shout-outs — different reviewers independently describe the same people doing the same things well, which suggests the team has genuine depth rather than one standout carrying the rest.