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Based on only 5 of the 143 Google reviews we could examine, the clearest pattern is that communication and workmanship are treated as equally important — customers consistently mention being kept informed at each step alongside comments on the quality of the finished tiling. Garry's quoting responsiveness is praised directly in multiple reviews, and named tilers Charles and Alan each receive specific compliments that suggest consistent standards across the crew rather than results that vary by who turns up.