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Across 17 Google reviews — with 16 reviewed here — the standout pattern is that Shiva is named personally and praised for a working style that goes beyond the job scope: compressing green waste rather than upselling extra removal, trimming hedges to a length that makes future maintenance easier, and offering unprompted plant care advice. From 16 reviews analysed, not a single negative pattern emerged, and the sample covers a seven-month window with a stable rating throughout.