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Based on only 5 of 163 Google reviews sampled here, the clearest signal is that named technicians — Oscar, Nigel, and Richard — are doing the work that earns repeat bookings and emergency referrals. The 24/7 emergency callout claim is backed by at least one verified late-night response documented in this sample, though one reviewer also reported being told the earliest available technician was the following morning for a 3pm call — suggesting after-hours availability may not always match what the website advertises.