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Carlo and his crew have logged over a decade of service in the Newcastle and Lake Macquarie area, and across the 50 reviews we analysed, the single most consistent pattern is customers returning year after year — several explicitly mention using them for three, five, or even ten years running. The photo-with-invoice approach is a practical differentiator that matters for landlords and anyone dealing with storm damage claims, and the team's habit of explaining what they found before leaving is flagged repeatedly as reassuring, especially by customers booking on behalf of elderly relatives.