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Across 50 of 77 Google reviews analysed, the clearest pattern is that Heritage operates as a cohesive team with distinct roles — Matt on quotes, Richard on coordination, James on installation — and customers who mention all three consistently describe a seamless handoff between them rather than the usual experience of a salesperson promising one thing and an installer delivering another. The after-sales record is the most practical trust signal here: multiple reviewers returned months or years later for repairs or follow-up work and were looked after promptly, including a case where the business returned a deposit in full when a repair made a new order unnecessary.