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Across 18 Google reviews — with 17 sampled here — the clearest pattern is repeat loyalty: multiple customers mention using Hervey Bay Liquid Waste for years or even a decade, which is a meaningful signal for a business in a category where the quality of the work isn't always visible until something goes wrong. Duncan is named directly in several reviews as the person who shows up and gets the job done without fuss, and Karl receives a specific callout for professionalism and punctuality on septic work.