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Across 42 of Hi Palms' 45 Google reviews — giving very high coverage of everything customers have actually said — the single most consistent pattern is Craig showing up on-site personally and running the job himself, which means quality doesn't vary depending on who's sent out that day. Pricing is called out as fair or affordable in the large majority of reviews, and the post-job cleanup standard is specific enough to stand out: customers aren't just saying it was tidy, they're describing yards that looked untouched.