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Across 13 of 14 Google reviews we analysed, the most consistent pattern is end-to-end project ownership: Jared quotes in person, Jemell manages the admin and variations, and a named crew completes and cleans up — customers rarely mention chasing anyone for updates. The work described is almost exclusively full residential re-roofs, most converting tiles to Colorbond, which means if you need leak repairs or partial work it's worth confirming directly whether that's something they take on.