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Based on only 13 of 14 available Google reviews, the clearest pattern is that Jon, Peter and Darren are named individually and praised for responsiveness under pressure — the server recovery story for a local meals delivery charity is the most vivid example, with the team working until 10pm to meet an 8am operational deadline. Data recovery and PC repairs are the services customers most specifically call out, which matters if you're searching for help with a dying drive or a custom build rather than a straightforward CCTV install.