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Based on only 11 Google reviews, the sample is small — but 10 of those were available to analyse and every single one is five stars, with no rating dips across the 43-month window. The standout pattern isn't just politeness: customers specifically mention Jack keeping them updated with photos during an unattended apartment job, using dust-minimising equipment unprompted, and finishing ahead of schedule — the kind of operational details that suggest genuine care rather than charm.