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Across 50 of 127 Google reviews we analysed, the standout pattern is staff who genuinely diagnose problems rather than defaulting to a sale — multiple customers describe arriving with a vague or wrong idea of what they needed and leaving with the correct part, sometimes with a brief lesson on how to use it. Specific team members like Raymond, Trevor, Michael, and Matt appear repeatedly and each for distinct strengths, which suggests depth of knowledge across the team rather than one standout person carrying everyone else.