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Across 95 Google reviews — 50 of which we analysed in detail — the single most consistent pattern is that both the sales and installation teams actively avoid overselling: multiple customers describe being talked out of a larger battery or guided toward a system matched to their actual bills rather than the most expensive option available. The named staff members — Jay and Dylan in sales/design, Kyle and Conrad leading installations — appear repeatedly across different reviews in a way that points to a stable core team rather than high turnover.