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Across 46 of K&R's 59 Google reviews, the clearest pattern is that individual staff members — Brad, Brittni, Maddy, Mackenzie, Zoe — are credited by name for going beyond the transaction, whether that's diagnosing a faulty filler valve in-store, tracking down a warranty claim when the supplier stonewalled, or posting parts to Melbourne. Long-term trade customers (some noting 20+ year relationships) point to reliable stock depth and on-time delivery as the reason they keep coming back.