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From the 8 reviews we analysed out of 11 total, the clearest pattern is a split between customers who get smooth, well-communicated service and those who experience delivery failures with little proactive follow-up. Two separate reviewers describe situations where a skip either didn't arrive or was blocked without Kartaway reaching out to resolve it — that's a meaningful proportion for such a small sample, so it's worth asking upfront how they handle delivery day complications and what communication to expect.