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Across 45 of 55 Google reviews analysed, the clearest signal is that customers who use Keily's more than once tend to keep coming back — multiple reviewers mention a relationship spanning years or decades, which is a meaningful indicator for a regional operator. Named technicians are praised specifically and repeatedly: Graham, Riley, Rogan, and Adam each get called out by name for professional, tidy, knowledgeable work on electrical and appliance jobs.