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Across 50 of 162 Google reviews we analysed, the clearest pattern is long-term repeat use: multiple customers mention annual treatments spanning three to five years, and estate agents actively refer buyers and sellers to the team — which is a reliable signal of consistent field performance on time-critical inspections. Named technicians appear often enough to be meaningfully tracked: Tony for ant treatments, David Sanderson for older Toowoomba homes, Shayne for thoroughness, and Rhonda in the office for tenacious problem-solving.