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From 15 of 19 Google reviews analysed, the clearest pattern is that customers who use Keppel Koolit once tend to come back — several reviewers mention returning for second and third installs years later, which is a more reliable signal than any single five-star write-up. The team structure is genuinely transparent in the reviews: Wendy and Sam manage the front end, Brent does the quoting, and licensed tradespeople Grant and Tom handle the physical work — so you're not dealing with a one-person operation guessing at scope.