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Across 93 Google reviews, the clearest pattern is responsiveness: Nelson quotes fast, schedules quickly, and long-term customers — some going back two decades — keep coming back specifically because he shows up when he says he will. From the 50 reviews analysed, roughly four raise concerns: one describes last-minute cancellations followed by the crew abandoning the job without explanation, one mentions a worker making threatening remarks during a cleanup dispute, one involves a stump grinder breakdown that led to a charge above the original quote, and one reports no-shows with no follow-up communication.