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From the 50 reviews analysed, the clearest hiring signal is the designer you're assigned: customers who worked with Jacinta or Shaye consistently describe smooth, enjoyable design experiences with strong communication, while the complaints cluster around post-contract project coordination rather than the design phase itself. A recurring pattern across roughly a quarter of the negative reviews involves trade scheduling, communication gaps after signing, and difficulty getting warranty or snagging issues resolved through the coordinator — enough to flag as a genuine pattern rather than background noise.