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Based on only 5 of 34 Google reviews analysed here, the standout pattern is how much individual team members matter to the outcome — customers who connected with Damon on design and Tasso or Mark on installation reported strong results, while at least one customer described a significantly worse experience that included unfinished work over the Christmas period and a mismatch between the design brief and what was delivered. That gap between the best and worst experiences is worth taking seriously when you're planning a renovation of this scale.