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Across 29 of Kraft's 37 Google reviews, the pattern that stands out most for a hiring decision is how consistently customers describe Nathan stepping into the role of educator rather than salesman — multiple people mention scrapping plans to get competing quotes after their first conversation with him, which is a meaningful signal about the quality of that initial consultation. The crew appears stable: Liam, Bryce, Scott, Danny, and Dan are each named by reviewers rather than just referenced generically as 'the team', which suggests low staff turnover and accountability.