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Based on only 5 of 51 total Google reviews sampled here, the clearest pattern is a split between a strong front-end sales experience — particularly with consultant Florin — and a back-end fulfilment process that has frustrated multiple customers with unreturned calls, unexplained delays, and management that proved difficult to reach. Two separate reviewers document orders stalling in the factory without proactive notification, and one describes a five-month resolution timeline on a $6,000 job.