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Based on only 13 of 20 Google reviews we could analyse, the clearest signal is responsiveness at the quote stage — multiple customers mention same-day or next-day site visits from Barney, followed by prompt written quotes, which stands out in a category where slow or missing quotes are a common complaint. Recent reviews in the sample are averaging higher than earlier ones, which is worth noting even if the small sample size means it shouldn't be over-read.