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Based on only 5 of the 36 total Google reviews sampled here, the pattern that stands out most for a hiring decision is schedule reliability — multiple customers specifically called out that Gary and Scott committed to start and finish dates and actually kept them, which is the kind of detail homeowners with tight timelines or rental access constraints will care about. The same small sample shows a crew comfortable with non-trivial site conditions: sloping ground, reticulation integration, and coordinating last-minute trades.