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Across 50 of their 465 Google reviews, the single clearest pattern is how often customers report being offered a repair or cheaper alternative rather than being pushed toward a full replacement — worth noting for anyone worried about being oversold. Named technicians Luke, Nathan, and Cameron appear repeatedly, each tied to specific strengths: Luke for door mechanism work and follow-through, Nathan for punctual communication on urgent jobs, Cameron for thorough explanations on unusual or complex jobs.