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Based on only 5 of the 186 Google reviews we were shown, the clearest pattern is that Daisy — who appears to handle most repair callouts — is consistently praised for fast diagnosis and plain-language explanations, with multiple customers reporting she resolved their issue the same day or within 24 hours. The team (which also includes Matt, Clint, and Mark for larger replacement jobs) comes across as genuinely attentive rather than just technically competent.