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From 18 of 21 Google reviews analysed, the clearest pattern is that clients who get through the quoting stage and into an active job tend to be genuinely pleased — Gary's on-site work and Amy's coordination are the most consistently praised aspects across the positive reviews. That said, a recurring issue in the sample is worth noting honestly: three separate customers (across different time periods) describe the same problem — a quote was promised, never arrived, calls went unanswered, and the job simply fell through with no explanation.