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Based on only 10 Google reviews — which happens to be their complete review history — the clearest pattern is the hands-on involvement of owner Rod at the quoting and planning stage, with multiple clients specifically crediting him for making a complicated approval and compliance process feel manageable. The reviews span roughly 20 months, and ratings in the earlier part of that window are uniformly 5★; the more recent period includes some variation, which is worth noting given how small the sample is — a single outlier shifts the average noticeably.